Tell Us How We're Doing | Martin Chevrolet GMC

Tell Us How We're Doing!

We can't thank you enough for allowing us to earn your business!! Making sure our customers are completely satisfied with every step of their purchasing journey is our top priority! We sincerely hope your experience with us was nothing less than top notch. If for any reason you weren't completely satisfied, please let us know ASAP, so that we can do our very best to make it right. We're always happy to help any way we can.

By now, you should have received an email from GMC Customer Satisfaction, asking about your recent purchase experience with Martin. If you were completely satisfied, would you be kind enough to answer a few simple questions for us? It should only take a minute or two, and we would truly appreciate your response. If you haven't already seen the survey in your inbox, please check your spam folder.

WHY IS THE SURVEY IMPORTANT?

This survey is sent to our customers directly from General Motors. The answers you provide are extremely important, as it is a "Report Card" for your salesperson, and directly impacts their ability to remain certified to sell new vehicles for General Motors. This information also plays a vital role in helping Martin continue to improve our customer experience. Our goal is for each and every customer to walk away feeling completely satisfied, and to rate their experience as a perfect 10.

Q: What Email Should You Look For?

Please see example below of where the email will come from and the subject line:

From: GMC Customer Satisfaction
Subject: Tell Us About Your Recent GMC Dealership Purchase Experience

Q: When Will The Survey Be Emailed?

Survey should arrive in your inbox approximately 7-10 days after your purchase has been completed. Please make sure we have a valid email address on file for you; to help ensure you receive the survey, as well as future important information about your vehicle.

Q: Is There A Time Limit To Complete The Survey?

Yes. Customers have 30 days to complete the survey. ONE email reminder will be sent 5 days after the initial survey email. Survey invitations and reminders cannot be resent.