The Martin Group is looking for three new people to join and grow within our Customer Experience Team. It will be your responsibility to provide the absolute best, five-star experience during customers’ product research and purchase journey.

Here is what a day in the life looks like for our Customer Experience Advocates –

The A.M.

• (Sometime in the morning): We give you flexibility to pick your work hours. Come in at 8AM or come in at noon.
• First Hour or Two: Turn on your computer, iPad or whatever device you like best. Open your Customer Relationship Management (CRM) software to see which new customers need help. Contact them by phone call, video call, text, drone video and/or email to answer all their product questions.
• Next Few Hours: Go through your customer list from the last seven (7) days and reach out to see if they need any more help on their research/purchase journey.

The P.M.

• After Lunch Break: Get ready for your face-to-face with Customer Brian. Brian was so happy with the customer service you provided earlier on the phone, he agreed to come meet you in person and let you assist him in the product presentation and possible purchase.
• Sometime Later: Learn how to do your job well. You will spend many hours a week with management and be trained on our product portfolio as well as the many technology tools you will use in your job.
• End of Day: Conduct one last customer outreach sweep and head home to enjoy your personal life.

A Customer Experience Advocate must possess these qualities:

• Great oral communicator. We are looking for people that are natural conversationalists and feel comfortable building relationships.
• Flare for the written word. Must have an above average grasp of spelling, punctuation, and written communication. You’ll be doing a lot of communication over text and email.
• Attention to detail. When a customer asks a question, you must answer it in length with supporting links, images, videos or whatever will make their experience better.
• Persistent. Customers are busy so you will have to try them at different times and on different days to meet their busy schedules.
• Process Follower. We have processes set in place and we expect you to follow them and complete required steps.
• !!!Superb Work Ethic!!!
• Love for technology.
• Happy. We are a fun-loving, happy team and want you to be as well.
• Hungry for money. While we pay you a fair base salary, your monthly pay is based on the level of customer satisfaction and appointments you set. The better you perform, the more you make.

A Customer Experience Advocate salary and benefits include:

• First year team members typically make $60,000 with top performers earning $96,000 in Y1
• Health insurance with 80% contribution from employer
• 401K match (aka free money for your future)
• Two-week vacation + two paid Winter holiday days
• Flexible work hours and days
• Bonus and spiffs

Still wondering what it is we do? Second to home ownership, we sell the most expensive life purchase - vehicles. We are a car dealership. However, we got rid of car salespeople (“Badgers”) several years ago. We just couldn’t overcome the sleazy, slimy, high-pressure stereotype placed on dealership sales personnel, so we stopped selling and started helping. Not sure what we mean? Meet ‘The Badger’ in this video – a stereotypical car guy that will give you a laugh during your job search.

We are changing the way people buy cars for the better. If you are interested in leading the change, we’d love to explain our philosophy and share more about the job with you. Please contact Chris Gottselig at [email protected] or give him a call at 281.592.2644".

In the meantime, meet a few of our team members below and learn why they love working as Customer Experience Advocates at Martin Chevrolet Buick GMC.